Support and feedback

Public support information for Aretic members and anyone evaluating the product.

🌐 British English

Support and feedback

The primary support route for members is the in-app Account Settings area. It begins with a calm feedback card for User Suggestions, then opens a simple support form for Support Requests.

Both forms accept typed notes, photos, and one voice note with built-in transcription. If you prefer email, you can also write to support@aretic.app for account support, billing queries, privacy requests, deletion recovery during a pending-deletion window, or product issues.

The in-app Community action opens the Aretic community in your browser and uses your current Aretic session to sign in through DiscourseConnect. Community threads are useful for general discussion with other members, but they are not private support, billing, deletion, or medical advice channels.

For workout import support, include whether Apple Health is connected, whether the workout came from Apple Watch or another watch app that shares to Apple Health, and whether the issue is a missing workout, duplicate workout, or add-back question. Garmin, Polar, WHOOP, COROS, Wahoo, Peloton, Nike Run Club, Runkeeper, adidas Running, MapMyRun, and other apps can send supported workouts to Apple Health. Visit the Apple Health for setup steps.

For automatic target adjustment questions, include whether the feature is enabled in Your Body settings, the affected change date, whether Apple Health, an eligible TestFlight/beta provider, or manual weight entries are being used, and whether you removed or reapplied any previous automatic changes.

Questions about usage limits, reduced mode, paused access, or reset timing should start with the Fair Use Policy.

If Aretic crashes or freezes, include the approximate time and what screen or action was active. You can use Send diagnostic report in Account Settings to send a privacy-safe technical snapshot; do not include passwords, authentication codes, tokens, or private health details in the support note.

What to include

The email address used to sign in, or whether you used Apple or Google
A short description of the issue
The affected date or meal entry when relevant
The affected Apple Health workout or source app when the issue involves imported activity
The target-change date when the issue involves automatic target adjustments
Whether the issue happened in the Aretic app, the browser community, or both
Photos if the issue is visual or specific to a device
A voice note if it is easier to explain the issue by speaking

Account deletion recovery

If you chose scheduled account deletion, Aretic signs you out immediately and keeps the account pending deletion for 14 days before permanent removal.

During that window, recovery requests can be sent to support@aretic.app.

App Store subscription cancellation remains Apple-managed. If you subscribed through Apple, you should also cancel through Apple's subscription settings.